Refund policy

 

We offer returns, exchanges, and warranty replacements:

      • Returns
      • Exchanges
      • Warranty Replacements
      • Shipping Charges
      • Damaged and Defective Items
      • Contact Information

RETURNS

We provide the best vacuum sealer in the world, but if you're not fully satisfied, they come backed with a 100 day, no questions asked money-back guarantee. To be eligible for a full refund, you must:

      • Have purchased your vacuum sealer in the last 100 days directly from the Geryon Kitchen website
      • Have the original order number or email that was used during your purchase

Fill out the form here to request a return and full refund.

Full refunds can only be provided within 100 days of purchase directly from Geryon Kitchen. Cookers purchased through resellers, retail partners, or other websites are not eligible for a return and full refund. Please consult their return policies for more information. We cannot provide a full refund for any damages done to the device, not covered under our warranty.

EXCHANGES

We provide the best vacuum sealer in the world in a few different options. Retail exchanges are eligible within 100 days of the original date of purchase. To be eligible for an exchange, you must:

      • Have purchased your vacuum sealer in the last 100 days directly from the Geryon Kitchen website
      • Have the original order number or email that was used during your purchase

Fill out the form here to request a retail exchange.

Retail exchanges can only be provided within 100 days of purchase directly from Geryon Kitchen. Vacuum sealers purchased through resellers, retail partners, or other websites are not eligible for a retail exchange. Please consult their exchange policies for more information. We cannot provide a retail exchange for any damages done to the device, not covered under our warranty.

WARRANTY REPLACEMENTS

We provide the best vacuum sealer in the world and they all come with a two (2) year warranty. Warranty replacements are eligible within one year of the original date of purchase. To be eligible for a warranty replacement, you must:

      • Have purchased the product within the last two year
      • Have the original order number or email or proof of purchase that was used during your purchase. If purchased through a reseller, retail partner, or other website, you must provide a copy of your original receipt

Fill out the form here to request a warranty replacement.

Warranty replacements can only be provided within 2 years of the original purchase date. We cannot provide a warranty replacement for any damages done to the device, not covered under our warranty. If you buy Geryon products from other channels, please check here and Activate the 2-year warranty, fill out the form here. 

SHIPPING CHARGES

Shipping charges incurred in connection with the return, exchange, or warranty replacement are paid for by Geryon Kitchen via prepaid waybill issued by the Support team.

DAMAGED AND DEFECTIVE ITEMS

If you received a damaged or defective product, notify us immediately for assistance. Please note that if we do not have an exact replacement for your unit, we will replace it with a similar unit of equal or greater value.

CONTACT INFORMATION

If you have any questions about our Returns, Exchanges, and Warranty Policies, please contact us:

      • By email: support@geryonkitchen.com

      • By phone: 86-17801118664

        By return address: Room 1801, Fengshuo Building, 22 Yuanmei West Road, Nancheng Street, Dongguan 523000, Guangdong, China

      • By visiting our Help Center

Please contact our Customer service at email to get the return address.